How Can We Help?

ItemsRack sells on the ItemsRack website, eBay, Etsy, Facebook Marketplace, OfferUp, Whatnot, and other platforms. Inventory may vary across platforms. Check all platforms to find the best availability for what you are looking for.

Use our Track Your Order page to find your shipment. Parcel orders include a tracking number in your shipping confirmation email. Freight orders use a PRO Number assigned by the freight carrier. You can also track orders directly through the marketplace where you purchased.

Yes. Warehouse pickup is available by appointment at 14750 Industrial Parkway, Cleveland, Ohio 44135. Pickups require a dock-height vehicle (box truck, commercial trailer, or liftgate vehicle). Passenger cars and standard pickup trucks are not accepted. Submit a pickup request to schedule your appointment.

Please review our full Returns & Refund Policy for complete details. All returns and refunds are handled according to the policies of the marketplace platform through which the purchase was made. Contact support@itemsrack.com for assistance.

ItemsRack grades equipment condition to help buyers understand the state of each item before purchasing. Review our Equipment Condition Guide to understand each condition grade and what to expect from each category.

Email us at support@itemsrack.com. Our support team is available Monday-Friday, 9:00 AM-5:00 PM EST. You can also use the Contact Us form on our website.