Shipment tracking for all ItemsRack purchases
Track orders from ItemsRack, eBay, Etsy, Facebook Marketplace, OfferUp, Whatnot, and other online marketplaces. Most marketplace orders can be tracked directly through the platform where the order was placed. If you purchased directly from ItemsRack, tracking information is emailed once your order ships.
Already have your tracking number? Enter it below for the fastest tracking experience.
Already have your tracking number? Enter it above for the fastest tracking experience.
Not sure where to start? Use our guided wizard to find your tracking information.
Select the platform where your order was placed.
Most orders can be tracked directly through your marketplace account.
Freight shipments may not update in real time. Contact the freight carrier directly using your PRO number for the most current status.
Look up your order using your order number and billing email. Tracking information is automatically emailed when your order ships.
Tracking information is automatically emailed when your order ships. Check your inbox and spam folder.
Select your issue to be directed to the right resource.
Your tracking shows delivered but you did not receive the package.
Get Help →Your tracking number is not showing updates or appears stuck.
Get Help →Your order was delivered but you cannot locate it.
Get Help →Your freight or parcel arrived with visible damage.
File Damage Report →The item you received does not match what you ordered.
Get Help →A freight carrier has not reached out to schedule your delivery.
Redelivery Request →Reschedule a missed delivery or request a different delivery date.
Redelivery Request →Change your delivery address, gate code, or special instructions.
Redelivery Request →Contact our support team directly for any other shipping-related issue.
Contact Support →Important information for customers receiving commercial or industrial equipment via freight carrier.
Freight carriers call before delivery. Make sure the phone number on your order is correct and accessible.
Most freight carriers will call to schedule a delivery appointment. Be available to answer and confirm the appointment.
Inspect all freight shipments for visible damage before signing the delivery receipt. Once signed, claims become more difficult.
If damage is visible, note it specifically on the delivery receipt before signing. Write what is damaged and where.
Take clear photographs of all damaged areas immediately upon discovery. Include the packaging, pallet, and affected items.
Report any freight damage to support@itemsrack.com immediately. Do not delay - freight damage claims have strict time windows.
Missed a delivery or need to reschedule? Submit a redelivery request and our team will coordinate with the carrier to arrange another delivery attempt.