Freight Damage Report & Claims

Report freight damage and begin the claims process.

Although ItemsRack takes extensive precautions when packaging and shipping freight, damage can occasionally occur during transit. This page explains how to protect your claim eligibility and submit the documentation needed for review.

Report Damage View Claim Requirements

Damage Must Be Reported Quickly

Visible damage should be noted on the delivery receipt or Bill of Lading before signing. Concealed damage should be reported immediately after discovery. Failure to report damage within required timelines may result in a denied claim by the freight carrier or insurance provider.

Claim Eligibility Checklist

Before submitting a claim, confirm the following have been completed.

Shipment inspected at delivery

Photos taken of packaging and damage

Delivery receipt retained

Damage documented

Original packaging retained

Order number available

Freight Damage Timeline

Inspect Shipment at Delivery

Document Any Damage

Report Damage to ItemsRack

Submit Documentation

Claim Review

Resolution

Freight Damage Policy

Inspect the shipment carefully for visible damage before signing the freight bill or delivery receipt.
Any damage must be clearly noted on the freight bill to be eligible for insurance compensation.
Do not accept the freight shipment if it arrives damaged.

Before Signing: Your signature does confirm that the shipment was received in acceptable condition unless damage is noted on the freight bill.

Timely reporting is required within carrier deadlines
Damage must be clearly noted on the freight bill or delivery receipt when visible at delivery
Documentation including photos and receipts is required
Original packaging must be retained until the claim is resolved

Visible damage must be documented immediately and clearly noted on the delivery receipt, freight bill, or Bill of Lading before signing. Do not accept the freight shipment if it arrives damaged.

Concealed damage is damage that is not visible until the item is unpacked. If concealed damage is discovered, contact us through eBay messages within 24 hours of discovery. Please keep all original packaging and provide clear photos of the item, damage, packaging, pallet or crate, and freight paperwork. Concealed damage claims may be denied by the carrier if damage was not noted at delivery or if packaging is discarded.

Improper post-delivery handling
Damage reported too late (after carrier deadlines)
Missing documentation
Damage not related to transportation

Depending on the claim outcome, possible resolutions may include replacement parts, repair assistance, a partial refund, a replacement item, or another resolution determined during review. Outcomes depend on carrier and insurer findings.

Claim Process FAQ

Note the damage on the delivery receipt before signing, photograph everything, and submit the damage report form on this page. Contact support@itemsrack.com immediately if you need help.

Upload clear photos of the item, damage, packaging, pallet or crate, freight paperwork, shipping labels, and close-ups of all damage. More photos from multiple angles strengthen your claim.

Concealed damage is damage that is not visible until the item is unpacked. If concealed damage is discovered, contact us through eBay messages within 24 hours of discovery and keep all original packaging.

Yes. Retain all original packaging, pallets, and crating until the claim is fully resolved. Carriers and insurers may require inspection of the packaging.

Processing times vary depending on the carrier, insurer, and complexity of the claim. Some claims resolve in a few weeks; others take longer. We keep you updated throughout the process.

Possible resolutions include replacement parts, repair assistance, a partial refund, or a replacement item. The outcome depends on the claim findings and is not guaranteed.

Your signature does confirm that the shipment was received in acceptable condition unless damage is noted on the freight bill. You can still file a report, but claims may be denied by the carrier when visible damage was not noted at delivery.

Report concealed damage through eBay messages within 24 hours of discovery. Photograph the item, damage, packaging, pallet or crate, and freight paperwork before disturbing it further.

No. Do not discard any packaging, pallets, or crating until your claim is fully resolved. Discarding packaging can result in a denied claim.

Claim approval is determined by the freight carrier and insurance provider based on their findings, documentation provided, and compliance with reporting deadlines. ItemsRack assists you through the process.

Claim Disclaimer

Freight damage claims are subject to review by the carrier, insurer, and supporting documentation provided by the customer.

Submitting a damage report does not guarantee claim approval, reimbursement, replacement, or compensation.

Claim outcomes depend on carrier findings, insurance requirements, documentation quality, and compliance with reporting deadlines.

Freight Damage Report & Claims

Claim Eligibility Checklist

Freight Damage Timeline

Freight Damage Report Form

Order Information

Tell Us About the Damage

Upload Supporting Documentation

Review Claim

Damage Report Received

Freight Damage Policy

Claim Process FAQ

Claim Disclaimer

Need Assistance With a Freight Claim?