All ItemsRack policies in one place. Please read these policies before purchasing, shipping, or interacting with our services.
Last updated: 2024. These policies apply to all customers and transactions involving ItemsRack.
Last updated: 2024
ItemsRack ("ItemsRack," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, create an account, place an order, submit a form, contact us, or otherwise interact with our business.
By using the ItemsRack website, services, marketplaces, or related platforms, you consent to the practices described in this Privacy Policy.
ItemsRack
14750 Industrial Parkway
Cleveland, Ohio 44135
United States
For privacy-related questions, please contact us through our Contact Us page.
We may collect information directly from you, automatically through our website, and from third-party service providers.
If you create an account, we may collect:
Payment information is processed through secure third-party payment processors. ItemsRack does not store complete payment card numbers.
Payment processors may collect credit card information, billing information, transaction information, and fraud prevention data. Please review the privacy policies of any payment processor used during checkout.
When visiting our website, we may automatically collect:
ItemsRack may use cookies, web beacons, pixels, analytics tools, and session tracking technologies.
Cookies may be used to remember preferences, maintain shopping carts, maintain login sessions, improve website performance, analyze visitor behavior, personalize content, and improve customer experience.
You may disable cookies through your browser settings, although certain website features may not function properly.
ItemsRack may use third-party analytics and advertising services including Google Analytics, Google Ads, Meta Pixel, Microsoft Advertising, and other analytics or marketing platforms.
These providers may collect information regarding your interactions with our website. Their use of data is governed by their own privacy policies.
We may use collected information to:
ItemsRack may send order confirmations, shipping notifications, delivery updates, customer service communications, account notifications, marketing emails, and promotional offers.
Customers may unsubscribe from marketing emails at any time using the unsubscribe link included within those communications. Transactional emails may still be sent when necessary to fulfill orders or provide services.
ItemsRack does not sell personal information to third parties. We may share information with:
Information is shared only as reasonably necessary to operate our business and provide requested services.
To complete shipments, ItemsRack may share necessary customer information with UPS, FedEx, USPS, DHL, freight carriers, freight brokers, and delivery services.
Information shared may include name, address, phone number, shipment information, and delivery instructions.
Information submitted through Sell Your Equipment, Request Equipment, Freight Quote Requests, Local Delivery Requests, Local Pickup Requests, and Contact Forms may be stored and used by ItemsRack to evaluate, respond to, and process inquiries.
ItemsRack is not obligated to purchase equipment, source equipment, or provide services based on submitted forms.
ItemsRack may retain information for as long as reasonably necessary to fulfill orders, maintain records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.
Retention periods may vary depending on the type of information involved.
ItemsRack takes commercially reasonable measures to protect personal information. However, no website, database, transmission method, or storage system can be guaranteed to be 100% secure.
Customers acknowledge that transmission of information occurs at their own risk.
The ItemsRack website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
If we learn that personal information from a child has been collected, we may delete such information.
The website may contain links to third-party websites including eBay, Etsy, Facebook Marketplace, OfferUp, Whatnot, shipping carriers, and payment providers.
ItemsRack is not responsible for the privacy practices or content of third-party websites. Users should review the privacy policies of those websites separately.
Where applicable, California residents may have rights regarding access to personal information, deletion requests, information disclosure requests, and certain privacy protections under California law.
Requests may be submitted through our Contact Us page.
Subject to applicable law, you may request access to your information, correction of inaccurate information, deletion of information, updates to account information, and marketing communication preferences.
ItemsRack may require identity verification before processing requests.
In the event of a merger, acquisition, asset sale, reorganization, or bankruptcy, customer information may be transferred as part of the transaction.
ItemsRack reserves the right to modify this Privacy Policy at any time. Changes become effective immediately upon posting to the website.
Continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.
ItemsRack
14750 Industrial Parkway
Cleveland, Ohio 44135
United States
Business Hours:
Monday–Friday
9:00 AM–5:00 PM EST
For privacy-related questions, requests, or concerns, please contact us through the Contact Us page.
By accessing the website, creating an account, submitting information, placing an order, subscribing to communications, or otherwise interacting with ItemsRack, you acknowledge that you have read, understood, and agree to this Privacy Policy.
By accessing the website, creating an account, submitting information, placing an order, or purchasing products through ItemsRack, eBay, Etsy, Facebook Marketplace, OfferUp, Whatnot, or any other sales channel, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
ItemsRack
14750 Industrial Parkway
Cleveland, Ohio 44135
United States
You may use this website for lawful purposes only. You agree not to submit false, misleading, fraudulent, or unlawful information through any form on this website and not to attempt unauthorized access to any website system.
ItemsRack specializes in commercial equipment, restaurant equipment, industrial products, business assets, surplus inventory, liquidation merchandise, used equipment, open-box products, parts, and unique items. Product descriptions, photos, specifications, measurements, testing notes, and condition information are provided for customer review before purchase.
ItemsRack makes reasonable efforts to provide accurate information, but errors may occur. ItemsRack reserves the right to correct errors, update listings, cancel orders affected by errors, or modify information at any time.
Submitting an order, equipment request, shipping request, or inquiry does not guarantee availability, pricing, sourcing, or service. All requests are subject to review and approval by ItemsRack.
Offers are considered on all items. Customers may send a reasonable offer through the marketplace where the item is listed, including eBay when applicable.
Customer satisfaction is very important to us. We are committed to providing excellent service, quality products, and a 5-star buying experience. If you have any problem with your order, please contact us before leaving feedback so we can do our best to make it right.
If you have any questions or concerns, please contact us through eBay messages when your purchase was made on eBay, or through the Contact Us page for website inquiries. We typically respond within 24-48 hours during regular business hours.
Unless specifically stated otherwise in the product listing, products are sold as-is, where-is, with all faults, without warranty, and without guarantee. All items are sold as is, with no refunds, returns, or exchanges allowed after purchase unless otherwise required by the applicable marketplace policy or law. All items purchased by buyer are fully at buyer's risk. Customers are responsible for reviewing listing details before purchasing.
Shipping times are estimates only. ItemsRack does not guarantee delivery dates, carrier schedules, transit times, freight appointments, or customs timelines. ItemsRack is not liable for delays caused by carriers, weather, labor shortages, customs, government actions, supply chain disruptions, or events outside our control.
Freight handling time is typically 1-4 business days after payment and any required freight details or added service fees are confirmed. Freight transit time is commonly 3-10 business days after carrier pickup, depending on distance, carrier schedule, and delivery appointment requirements. Rush shipping may be available for an added fee depending on the item, carrier, and delivery location. Please contact us before purchasing if you need expedited handling or faster delivery options.
Customers receiving freight shipments are responsible for inspecting deliveries, documenting damage, retaining packaging, and following freight claim procedures. Freight damage claims are governed by the Freight Damage Policy.
Before signing, customers must inspect the shipment carefully for visible damage. Any damage must be clearly noted on the freight bill or delivery receipt to be eligible for insurance compensation. Do not accept the freight shipment if it arrives damaged. A signature confirms that the shipment was received in acceptable condition unless damage is noted on the freight bill.
Returns and refunds are governed by the Returns & Refund Policy. By placing an order, customers acknowledge that they have reviewed that policy.
Users may create accounts on the website. Users are responsible for maintaining password confidentiality, maintaining account security, restricting unauthorized access, and keeping account information current. ItemsRack may suspend or terminate accounts at its discretion.
Information submitted through contact forms, equipment requests, equipment sales requests, reviews, photos, documents, or messages may be used to provide services and respond to inquiries. Users warrant that submitted information is accurate and lawful.
All website content including text, graphics, images, logos, designs, layouts, documents, and software is the property of ItemsRack or its licensors and is protected by intellectual property laws. No content may be copied, reproduced, distributed, or used without permission.
ItemsRack, along with its sellers, buyers/purchasers, previous owners, and operators, explicitly disclaims any affiliation with, or authorization from, any product manufacturer, brand, or item listed for sale. All brand and unbranded names assigned or elected trademarks, logos, or signatures featured herein belong to their respective owners. ItemsRack is an independent reseller. Brand names are used solely for identification purposes.
No warranties or implied guarantees are offered whatsoever. To the maximum extent permitted by law, all products, services, content, and information are provided "as is" and "as available." ItemsRack disclaims all warranties, including express warranties, implied warranties, merchantability, fitness for a particular purpose, non-infringement, accuracy guarantees, and performance guarantees. We assume no liability and make no claims regarding an item's purpose, usage, or methodology of purchase.
The winning buyer assumes all risks associated with the use of any purchased product and holds the seller, officers, agents, employees, parent company, subsidiaries, and affiliates harmless. By purchasing an item, the buyer releases all aforementioned parties, owners, operators, and manufacturers from any damages or losses, including but not limited to financial losses, damage to reputation, loss of goodwill, profits, or other intangible losses, as well as any special, indirect, or consequential damages that may arise from the use or purchase of the item.
To the maximum extent permitted by law, ItemsRack shall not be liable for direct, indirect, incidental, consequential, special, or other damages, including loss of profits, loss of business, downtime, installation costs, removal costs, service costs, transportation costs, property damage, personal injury, business interruption, or lost opportunities. We are not responsible for any property damage resulting from the use of any product. The maximum liability of ItemsRack shall not exceed the amount paid by the customer for the specific product involved in the dispute.
Customers agree to defend, indemnify, and hold harmless ItemsRack and its owners, employees, contractors, affiliates, successors, and representatives from claims, losses, liabilities, damages, costs, or expenses arising from use of products, misuse of products, violation of these Terms, violation of laws, or customer negligence.
ItemsRack shall not be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, severe weather, carrier disruptions, supply shortages, government actions, labor disputes, cyber incidents, utility outages, pandemics, or acts of God.
These Terms shall be governed by and construed under the laws of the State of Ohio.
Any dispute arising from these Terms, purchases, products, or services shall be brought exclusively in the state or federal courts located in Cuyahoga County, Ohio. Customers consent to the jurisdiction of those courts.
If any provision of these Terms is determined to be unenforceable, the remaining provisions shall remain in full force and effect.
ItemsRack reserves the right to modify these Terms & Conditions at any time without prior notice. Changes become effective upon posting to the website.
By accessing the website, creating an account, submitting information, placing an order, or purchasing products through ItemsRack or any sales channel, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in their entirety. Your purchase of an item signifies acceptance of this disclaimer.
For complete shipping information, see our Shipping Information page.
ItemsRack ships orders via parcel carriers (UPS, USPS, FedEx, DHL) and freight carriers (Estes, XPO, Old Dominion, R+L, and others). Shipping method depends on item size, weight, and destination.
These fees may apply when the delivery location or service request requires extra freight carrier handling, including delivery notification or a driver call upon arrival.
Important: Additional charges may apply for residential, limited-access, liftgate, appointment, notification, call-upon-arrival, or special delivery services. Multiple additional fees can apply depending on the delivery location. Additional shipping fees must be paid before the item ships.
Tracking information is emailed when your order ships. Freight orders use a PRO Number. Parcel orders use a standard tracking number. Track your shipment using our Track Your Order page.
We ship freight through major freight carriers. Carrier selection depends on item size, weight, destination, service requirements, and available rates.
Local pickup is available for free in Cleveland, Ohio and Athens, Ohio on most equipment items by appointment only. Item availability varies by location. Local delivery may also be available depending on the item, delivery location, access requirements, and scheduling availability.
Freight handling time is typically 1-4 business days after payment and any required freight details or added service fees are confirmed. Freight transit time is commonly 3-10 business days after carrier pickup, depending on distance, carrier schedule, and delivery appointment requirements.
Rush shipping may be available for an added fee depending on the item, carrier, and delivery location. Please contact us through eBay messages before purchasing if you need expedited handling or faster delivery options.
For the complete returns and refund policy, see our dedicated Returns & Refund Policy page.
For the complete freight damage policy and to file a report, see our Freight Damage Report & Policy page.
Before Signing: Your signature does confirm that the shipment was received in acceptable condition unless damage is noted on the freight bill.
Concealed damage is damage that is not visible until the item is unpacked. If concealed damage is discovered, contact us through eBay messages within 24 hours of discovery.
Please keep all original packaging and provide clear photos of the item, damage, packaging, pallet or crate, and freight paperwork. Concealed damage claims may be denied by the carrier if damage was not noted at delivery or if packaging is discarded.
For full details and to schedule a pickup, see our Local Pickup page.
For full details and to request a delivery, see our Local Delivery page.
Questions about any of these policies? Contact us at support@itemsrack.com or visit our Help Center.