Prefer to pick up your order instead of shipping?
Eligible orders may be picked up directly from the ItemsRack warehouse by appointment. Pickup appointments help us prepare your order, verify equipment requirements, and ensure a smooth loading process.
Dock-height loading requirements apply to larger items that need loading dock access, pallet loading, or warehouse-loaded freight handling. Smaller items may be picked up by appointment without loading dock access when the order can be safely hand-carried or loaded through standard pickup access.
These vehicle requirements are for larger items that require dock-height loading. Smaller items can still be picked up by appointment when they do not require loading dock access.
By Appointment Only
Pickup is by appointment only. No walk-ins are accepted. Items and availability vary by location.
Please contact us to confirm which location has the item you are interested in seeing or picking up. Items may be transferred between locations when available for an additional cost.
14750 Industrial Parkway
Cleveland, Ohio 44135
296 S Harper St
Nelsonville, OH 45764
Exact location, dock assignment when applicable, and arrival instructions will be provided after your appointment is confirmed.
Complete the form below with your order, vehicle, and scheduling information.
ItemsRack reviews your order details, vehicle information, and scheduling preferences.
Your appointment date and time is confirmed and assigned to a loading dock.
Dock assignment, parking, gate access, and check-in instructions are emailed to you.
Arrive at the warehouse during your approved window. Staff will direct you to the loading dock.
Verify all items before leaving the property. Inspect equipment before departing the warehouse.
Use this form to request a pickup appointment and confirm the correct pickup location for your order.
Tell us about your order and the items you are picking up.
This information helps us determine whether your vehicle can safely receive the order at our loading dock.
Dock-height vehicle requirements apply to larger items only. Smaller items may be picked up by appointment through standard pickup access when they can be safely hand-carried or loaded without the loading dock.
Select your preferred pickup date and time. Appointments are available Monday-Friday, 9:00 AM-5:00 PM EST.
Review all information before submitting. Go back to make any changes.
Your pickup request has been received and is being reviewed by the ItemsRack team. We will contact you with appointment confirmation and arrival instructions.
Most pickup requests are reviewed within 1 business day.
All drivers and visitors must follow warehouse staff instructions while on site.
Drivers must remain aware of moving equipment, trucks, loading operations, forklifts, and other warehouse activities.
ItemsRack reserves the right to stop loading activities if unsafe conditions exist.
Driving, backing, maneuvering, and operating vehicles within the warehouse area is performed at the driver's own risk.
ItemsRack is not responsible for vehicle damage, accidents, personal injury, or property damage occurring during pickup operations.
Local pickup is available by appointment only and subject to order readiness, warehouse capacity, staffing availability, and vehicle suitability.
ItemsRack reserves the right to deny pickup requests if safety requirements, vehicle requirements, or loading requirements cannot be met.
Failure to arrive during the approved pickup window may require appointment rescheduling.
ItemsRack will not be held liable for any loss, damage, or accident occurring after the order has been loaded into the customer's vehicle.