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Request a Redelivery

Missed a delivery or need to reschedule?

Submit a redelivery request and our team will work with the carrier to arrange a new delivery attempt. Use this form if a delivery was missed, access was unavailable, a freight shipment was turned away, or you need to update delivery instructions.

Additional carrier fees may apply for redelivery requests, storage fees, address changes, appointment changes, liftgate service, and other carrier-related services.
Start Redelivery Request Contact Support
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Order Info
2
What Happened
3
New Details
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Review
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Submitted

Redelivery Request Form

Use this form to request help with a missed delivery, failed delivery attempt, or redelivery scheduling.

Order Information

Help us locate your shipment. Please provide your order details and carrier information.

Freight shipments use a PRO Number. Parcel shipments use a standard tracking number.

What Happened?

Select the option that best describes your delivery issue.

Missed Delivery
Carrier attempted delivery but I was not available
✓
No One Available
No one was present to receive the delivery
✓
Carrier Could Not Access Property
Gate, restricted access, or blocked entry
✓
Business Closed
Carrier arrived when the business was not open
✓
Wrong Address
Shipment was sent to an incorrect address
✓
Need New Delivery Date
Need to reschedule for a different day
✓
Freight Shipment Refused
Freight delivery was refused at time of arrival
✓
Carrier Could Not Contact Me
Carrier was unable to reach me for scheduling
✓
Package Marked Delivered But Missing
Tracking shows delivered but item not received
✓
Delivery Delayed
Shipment is significantly past expected delivery date
✓
Shipment Damaged
Shipment arrived with visible damage
✓
Other Issue
Describe your issue in the field below
✓

New Delivery Details

Provide updated delivery information and preferences for your redelivery attempt.

Review Your Request

Please review all information before submitting. You can go back to make changes.

Order Information
Name-
Email-
Phone-
Order Number-
Marketplace-
Carrier-
Tracking / PRO#-
Delivery Issue
Issue Type-
Details-
Requested Delivery Details
Preferred Date-
Alt. Date-
Preferred Time-
Location Type-
Address Change-
Special Instructions-

Your Request Has Been Submitted

Thank you. Your redelivery request has been received and will be reviewed by our team. We will contact the carrier and follow up with you by email.

What Happens Next
Request Submitted
Order Reviewed
Carrier Contacted
Delivery Details Confirmed
Redelivery Scheduled
Confirmation Sent

Most requests are reviewed within 1-2 business days. You will receive a confirmation email once your redelivery is scheduled.

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When Should I Use This Form?

  • — You missed a delivery
  • — The carrier could not access your property
  • — Your business was closed
  • — You need to request a new delivery date
  • — You need to update delivery instructions
  • — Your freight shipment was turned away
  • — The carrier was unable to reach you

Important Freight Delivery Notice

  • — Someone may need to be present to receive the shipment
  • — Freight carriers often schedule delivery appointments
  • — Inspect all freight shipments before signing
  • — Note any visible damage on delivery paperwork
  • — Photograph damaged shipments immediately
  • — Contact ItemsRack if damage is discovered

Possible Carrier Fees

Additional carrier fees may apply for:

  • — Redelivery
  • — Storage
  • — Address changes
  • — Liftgate service
  • — Residential freight delivery
  • — Appointment changes

Fees are determined by the carrier and not by ItemsRack.

Redelivery FAQ

A redelivery request is a form submission that asks ItemsRack to coordinate with your carrier for an additional delivery attempt. When a delivery is missed, refused, or unable to be completed, this form helps our team work with the carrier to reschedule.
Additional carrier fees may apply depending on the carrier, reason for redelivery, and services required. Fees such as redelivery charges, storage, liftgate service, and address changes are determined by the carrier. ItemsRack will inform you of any applicable fees before proceeding.
Most redelivery requests are reviewed within 1-2 business days. Once we coordinate with the carrier, scheduling depends on carrier availability in your area. Freight carriers may require 1-3 business days notice for rescheduled delivery appointments.
A PRO Number (Progressive Rotation Order Number) is the tracking number used by freight carriers such as Estes, Old Dominion, XPO, R+L Carriers, and others. It is typically printed on your delivery notice, bill of lading, or in your shipping confirmation email. It is different from a standard parcel tracking number.
Yes, you can request an address change as part of your redelivery request. Address changes are subject to carrier approval and may include additional fees. In Step 3, select "Yes" for Address Change and provide the new delivery address.
If your freight shipment arrived with visible damage, document the damage before signing and photograph all affected areas. You should also complete a Freight Damage Report in addition to any redelivery request. Contact ItemsRack support immediately at support@itemsrack.com.
If you missed a scheduled freight delivery appointment, contact ItemsRack immediately using this redelivery form. Your shipment may be held at a carrier facility during review. Storage fees may apply if the carrier holds the shipment for an extended period.
Yes, you can specify a preferred delivery date and a secondary date in Step 3. Delivery scheduling is subject to carrier availability in your area. Freight carriers may not always accommodate specific date requests, but we will communicate your preferences to the carrier.

Need Assistance?

Our support team is available Monday through Friday to help with redelivery requests, carrier coordination, and shipping questions.

Email
support@itemsrack.com
Business Hours
Monday-Friday, 9:00 AM-5:00 PM EST
Contact Support