ItemsRack sells commercial equipment, restaurant equipment, industrial products, business assets, surplus inventory, liquidation merchandise, used equipment, open-box products, parts, and unique items. Because of the nature of these products, all sales are final unless otherwise required by law or specifically approved in writing by ItemsRack.
Last updated: 2024
ItemsRack does not offer standard returns, exchanges, or refunds. Please review product descriptions, photos, condition information, specifications, measurements, included accessories, testing notes, and compatibility requirements before purchasing.
By placing an order, you acknowledge and agree that all purchases are final. This includes new items, open-box items, used items, surplus inventory, liquidation inventory, clearance items, freight shipments, commercial equipment, restaurant equipment, industrial equipment, parts, international orders, special-order items, custom-order items, marketplace purchases, and website purchases.
Unless specifically stated otherwise in the product listing, all items are sold as-is, where-is, with all faults, without warranty, and without guarantee.
Returns will not be accepted because the buyer changed their mind, no longer needs the item, ordered by mistake, found a lower price elsewhere, ordered the wrong item, ordered the wrong size or model, has compatibility issues, lacked knowledge regarding the product, or failed to read the product listing.
Freight damage is governed by the ItemsRack Freight Damage Policy. Customers must inspect shipments at delivery, note visible damage on delivery paperwork, retain all packaging, and report damage promptly. Failure to follow freight damage procedures may result in claim denial. Freight damage claims are not considered returns.
In rare and exceptional circumstances, ItemsRack may, at its sole discretion, approve a return request. Approval is not guaranteed. If a return is approved, a Return Authorization, original packaging, photos, additional documentation, and return of the item in the condition received may be required.
Any return approved by ItemsRack may be subject to a restocking fee. Fees are determined based on product type, product condition, return reason, inspection results, and shipping costs incurred. Restocking fees may be substantial and are determined case by case.
Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless otherwise required by law or approved in writing by ItemsRack. Freight return shipping costs, carrier fees, storage fees, appointment fees, liftgate fees, and related charges remain the customer's responsibility.
Refusing delivery does not automatically create a return. Customers who refuse shipments without prior written authorization may be responsible for return freight charges, carrier fees, storage charges, redelivery fees, administrative fees, and restocking fees.
Orders may not be canceled once processing, packaging, freight scheduling, carrier pickup arrangements, or shipment release has begun. ItemsRack reserves the right to approve or deny cancellation requests.
Items purchased through eBay, Etsy, Facebook Marketplace, OfferUp, Whatnot, or any other marketplace may also be subject to the terms and processes of that platform. ItemsRack does not issue refunds outside the original platform transaction process.
For return or refund questions, contact us through the Contact Us page with your order number, platform, reason for inquiry, and supporting photos or documentation.
Questions before buying? Contact us before purchasing if you have questions about a specific item, condition, return eligibility, shipping, or compatibility.