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Shipping Information

Commercial equipment, industrial assets, freight shipments, parcel deliveries, local delivery, warehouse pickup, and international shipping solutions.

ParcelSmall items
LTL FreightLarge equipment
Ohio PickupBy appointment
WorldwideQuote based

Not Sure What Shipping Method You Need?

Send us the item link, delivery ZIP code, and whether the destination is commercial or residential. We will help point you toward the right shipping option.

Choose The Shipping Option That Fits The Item

ItemsRack sells everything from small parts to large commercial equipment, so the best shipping method depends on item size, weight, access, and destination.

Before Requesting A Freight Quote

Having the right details ready helps us price freight faster and avoid carrier surprises.

Delivery ZIP code and full destination type
Commercial, residential, limited-access, or storage location
Loading dock or forklift availability
Liftgate, notification, or call-upon-arrival needs
Best contact name, phone number, and email
Item link, order number, or inventory details

What Happens After Purchase

Large equipment orders are prepared carefully before being released to the carrier.

Order Confirmed

We review payment, item details, and shipping requirements.

Shipment Prepared

Eligible freight items are staged, secured, palletized, or protected for transit.

Carrier Pickup

The carrier receives the shipment and assigns tracking or a PRO number.

Transit & Appointment

Freight moves through the carrier network and may require a delivery appointment.

Inspect & Receive

Inspect carefully before signing and report any visible issues immediately.

Important Freight Inspection Notice: Inspect the shipment carefully for visible damage before signing the freight bill or delivery receipt. Any damage must be clearly noted on the freight bill to be eligible for insurance compensation. Do not accept the freight shipment if it arrives damaged. Your signature confirms the shipment was received in acceptable condition unless damage is noted on the freight bill.

Freight Shipping Guide

Commercial Delivery

Best for businesses with a loading dock, forklift, or staff available to receive freight during business hours.

Residential Delivery

Used for home addresses and non-commercial destinations. Residential fees and liftgate needs may apply.

Limited Access Delivery

Applies to storage facilities, schools, construction sites, government facilities, and locations with restricted access.

Liftgate Delivery

Required when no dock or forklift is available to unload heavy freight from the truck.

Delivery Appointment

Most LTL freight deliveries require a scheduled appointment before the driver arrives.

PRO Number Tracking

Freight carriers use a PRO number instead of standard parcel tracking.

Freight Delivery Timeline

Order Placed
Details Confirmed
Item Prepared
Carrier Pickup
In Transit
Appointment
Delivered

Freight handling time is typically 1-4 business days after payment and any required freight details or added service fees are confirmed. Freight transit time is commonly 3-10 business days after carrier pickup.

Commercial vs Residential Delivery

Delivery TypeBest ForCommon RequirementsNotes
Commercial DeliveryWarehouses, restaurants, stores, and business facilities.Loading dock or forklift preferred. Staff must be available.Usually the most cost-effective freight option.
Residential DeliveryHomes, apartments, garages, and non-business addresses.Appointment and liftgate service may be required.Residential and accessorial fees may apply.

Freight Add-On Services & Fees

These fees may apply when the delivery location or service request requires extra freight carrier handling, including delivery notification or a driver call upon arrival.

Lift Gate Service$74.99
Notify Before Delivery$44.99
Call Upon Arrival$44.99
Residential Delivery$98.00
Limited Access Delivery$98.00
Important: Additional charges may apply for residential, limited-access, liftgate, appointment, notification, call-upon-arrival, or special delivery services. Multiple additional fees can apply depending on the delivery location. Additional shipping fees must be paid before the item ships.

Freight Terminology

Bill of Lading

The shipping document that identifies the freight shipment, carrier, receiver, and shipment details.

PRO Number

The tracking number assigned by the freight carrier.

Accessorial Fee

An added carrier charge for services beyond standard dock-to-dock freight.

Limited Access

A location that requires extra handling because access is restricted or unusual.

Liftgate

A truck platform used to lower freight to ground level when no dock or forklift is available.

Concealed Damage

Damage that is not visible until the item is unpacked.

Warehouse Pickup

Cleveland, Ohio

Local pickup is available for free on most equipment items by appointment only. Pickup details, dock access, and arrival instructions are provided after your appointment is confirmed.

Athens, Ohio Area

Pickup may also be available by appointment at 296 S Harper St, Nelsonville, OH 45764. Item availability varies by location.

Schedule Pickup

International Shipping

International shipping is quote-based and available for select items. Availability depends on destination country, item type, dimensions, weight, carrier options, export restrictions, and customs requirements.

Buyers are responsible for applicable customs, duties, taxes, import fees, and country-specific delivery requirements.

Request International Quote

Concealed Damage Policy

If concealed damage is discovered, contact us through eBay messages within 24 hours of discovery.

Keep all original packaging.
Photograph the item, damage, packaging, pallet, crate, and paperwork.
Provide the freight paperwork and order details.
Understand claims may be denied if damage was not noted at delivery or packaging is discarded.

Shipping Carrier Partners

Carrier selection depends on item size, weight, destination, service requirements, and available rates.

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UPS
Parcel carrier
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USPS
Parcel carrier
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FedEx
Parcel and freight
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DHL
Parcel carrier
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Estes
LTL freight
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XPO
LTL freight
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ABF Freight
LTL freight
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Old Dominion
LTL freight
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R+L Carriers
LTL freight
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Saia
LTL freight
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TForce
LTL freight
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Pitt Ohio
Regional freight

Shipping FAQ

How long does freight shipping take?

Freight handling time is typically 1-4 business days after payment and required details are confirmed. Transit is commonly 3-10 business days after carrier pickup.

Do you offer rush shipping?

Rush shipping may be available for an added fee depending on the item, carrier, and delivery location. Contact us before purchasing if timing is critical.

Can I pick up locally?

Yes, local pickup is available by appointment only for eligible items. Item availability varies by location.

Do I need a loading dock?

For larger freight items, a loading dock or forklift helps avoid liftgate fees. Smaller pickup items may not require dock access.

What if my shipment arrives damaged?

Do not accept damaged freight without noting damage on the freight bill. Photograph everything and contact us right away.

Shipping Resources

Still Have Shipping Questions?

Send us your item, destination, and delivery details. We will help you understand the best shipping or pickup path.

Request Freight Quote